工作地點：西安
Objectives of the Position
Coordination of all technical, commercial and material management operations for the customer's plant and binding of customer including responsibility to implement strategy fixed for account concerned and achieve customer satisfaction
Main Tasks
· Implement the account strategy and meet set-up target goals (supply shares, sales volumn, products, prices etc.) at the customer's site
· Act as central contact and window person for the customer and interpret customer needs and requirements within internal units; Solve all tasks in cooperation with internal units
· Analyze deviations in consumption / quality and follows up with action; Derive and coordinate actions for coatings process optimization
· Ensure both technical and commercial reporting as well as direct internal communication and provide company with key products’ figures (i.e. material usage, storage situation etc.) for continuous improvement
· People management, ensure systematic approach in management, improve people knowledge and efficiency.
· Lead technical trouble shooting, clear and logic approach in technical trouble shooting, act as contact point and collaborate with internal units to ensure customer satisfaction, document and share learning from trouble shooting.
· Result driven, able to work and deliver under extreme pressure.
· Daily logistic and commercial coordination to ensure maximize the customer satisfaction in cooperate with company business rules and achieving business target.
· Ensures daily support for current / new products incl. product changes and consultancy at the customer’s site
· Keeps in contact with customers; holds presentations, makes demonstrations and provide training to customers on products and techniques
· Compiles reports and ensures direct flow of communication to internal units
· Ensures all activities and processes meet internal and external EHS standards assist account manager to develop new customer with CPU model
· Ensure all activities and processes meet internal and external EHS standards
Minimum Education and Qualification Required for the Position
Education: Bachelor or above in Business Management or chemical-related majors
Working Experience: at least 3 years’ relevant working experience in Coatings industry
Technical