? Deliver highest quality service to customers in Asia by handling customer requests in a timely and professional manner

? Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties

? Respects all policies and procedures and proactively “l(fā)ives” them.

? Participate in Internal and external audits

? Capable to serve strategic and important customers i.e. global accounts or distribution

? Check accuracy of Customer Master Data in the SAP system in liaison with Master Data Focal point

? Handles and resolves customer complaints in a tactful and professional manner to ensure customer satisfaction consistent with LyondellBasell’s guidelines

? Monitors payments and, where necessary, supports Finance/ credit team with the calculation of rebates. Requests credit and debit notes for price corrections

? Ensures mutual exchange of information between customers, sales and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents)

? Record the operation data in to the “G” drive for checking and tracing when needed

? Timely to report issues

Job Requirements:

Education

? University / college degree preferred or equivalent experience

? IT capabilities (SAP, MS Office) Work Experience

? 10 years working experience, Minimum of 2 years in Customer Service or similar role with customer contact, or international trading.

Languages English, additional language preferred

Other skills

? Good understanding of LyondellBasell’s business processes and operational procedures

? Sound knowledge of shipping and logistics to achieve results in an efficient and costeffective manner

? Possesses basic, up-to-date knowledge of LyondellBasell’s products and services

? Knowledge in Order to Cash

? Knowledge in international trading processes

? Knowledge in handling banking documents